FAQ
How do I send my photo?
Choose your portrait size and frame, then upload up to 4 photos on the product page before adding it to your cart.
Or, after placing your order, email your photo to artofburn@gmail.com or send it via chat. Include your order number. If you have already uploaded your photo, you do not need to send it again.
Optional details:
📢 Let us know if you prefer a horizontal or vertical layout!
✔️ Names & Date (if you’d like custom text added).
✔️ Any specific requests (e.g., leave certain areas blank).
We do the rest!
Shipping Times
How long will it take to receive my portrait?
Production takes 2–4 business days after your photo and order details are received. Delivery time is additional and depends on your location and shipping method.
What happens during production?
Each portrait is carefully prepared to ensure the best possible quality. Every image is edited to achieve the best detail and clarity before being created on our CNC machine. Some portraits can take several hours to complete.
What if I need my portrait sooner?
If you need your portrait sooner, please contact Roman at artofburn@gmail.com or call +1 431 373 4116. We will do our best to accommodate your request and provide a faster turnaround time.
Are there any expedited shipping options available?
Yes, expedited shipping options may be available for an additional fee. Please contact Roman at artofburn@gmail.com or +1 431 373 4116 for more information.
How will my portrait be shipped?
All portraits are carefully packaged and shipped via a tracked courier service to ensure safe delivery.
Will I be able to track my portrait during shipping?
Yes, you will be provided with a tracking number once your portrait has been shipped so you can track its progress.
Can I ship my portrait to a different address?
Yes, during the checkout process, you will be able to enter a different shipping address.
Please note that shipping times may vary depending on your location and any unforeseen circumstances such as weather conditions or delays caused by the carrier.
Other Questions
What do I do if I upload my picture and it doesn't show up?
No worries! If your picture does not upload, you can email it to artofburn@gmail.com or contact Roman at +1 431 373 4116.
Does quality matter when sending a photo?
Yes, the quality of the photo affects the final result. Older or grainy photos may not appear as clear as modern digital images. We will always do our best to achieve the best possible result with the photo provided.
Can I make a collage of pictures?
Yes. Choose your portrait size and upload up to 4 photos on the product page before adding it to your cart. Or email your photos to artofburn@gmail.com after placing your order. Include your order number and any special instructions.
Why does my picture look wavy?
Your image is created on natural wood. Each piece may look slightly different because of the natural wood grain patterns. These patterns add unique character to every piece.
What do I do if I am not happy with my portrait?
First contact Roman at artofburn@gmail.com or +1 431 373 4116. We will recreate the portrait at no additional cost and send you a replacement. If you are still not satisfied after receiving the second portrait, we will provide a full refund.
What happens if my portrait was damaged during shipping?
Please contact Roman at artofburn@gmail.com or +1 431 373 4116 and we will send you a replacement at no additional cost.